FAQs | Common Questions Answered

What kind of products do you sell?
We offer 100% authentic branded perfumes for men and women, sourced from authorized suppliers.
Are your perfumes original?
Yes, all perfumes sold on Fragrance24x7 are guaranteed original and come with valid purchase invoices from authorized distributors.
Do I need to create an account to place an order?
No, you can checkout as a guest. However, creating an account helps you track orders and access special offers.
Can I change or cancel my order after placing it?
You can request changes or cancellations within 12 hours of placing your order. Please email us at support@fragrance24x7.com as soon as possible.
Can I place bulk or wholesale orders?
Yes, we accept bulk orders. Please contact us directly for wholesale pricing and minimum order requirements.

Do you offer free shipping?
Yes! We offer free standard shipping on all orders with no minimum purchase required.
How long does delivery take?
Standard delivery takes 3–7 business days depending on your location within the USA.
Do you ship internationally?
Currently, we only ship within the USA. We plan to expand internationally soon.
How can I track my order?
Once your order is shipped, you’ll receive a tracking number via email. You can also track it through our website.
Which courier companies do you use?
We use trusted logistics partners including USPS, UPS, and FedEx, depending on your delivery location.

What payment methods do you accept?
We accept major credit/debit cards, PayPal, and other secure payment gateways listed at checkout.
Is it safe to shop on your website?
Yes. Our website uses secure SSL encryption to protect your personal and payment information.
Are your prices inclusive of taxes?
Yes, all prices shown include applicable taxes unless mentioned otherwise.
Can I use discount codes or gift cards?
Yes! You can apply valid promo codes or gift cards during checkout.
Do you offer cash on delivery (COD)?
No, we do not offer COD at the moment. All orders must be prepaid.

What is your return policy?
We accept returns within 7 days of delivery for unused, unopened items in original condition.
How do I request a return?
Simply email us at support@fragrance24x7.com with your order number and reason for return.
Who pays for return shipping?
If the product is incorrect or damaged, we cover return shipping. Otherwise, the customer is responsible.
When will I receive my refund?
Refunds are processed within 5–7 business days after we receive and inspect the returned item.
Can I exchange a product?
We don’t offer direct exchanges. You can return the original item and place a new order.

What is the shelf life of your perfumes?
Most perfumes have a shelf life of 3 to 5 years if stored properly away from heat and light.
How can I make my perfume last longer?
Apply perfume to pulse points (wrists, neck) and moisturize your skin beforehand for better longevity.
Do you sell testers or sample sizes?
Currently, we do not offer testers or samples. All products are full-sized retail bottles.
What’s the difference between Eau de Parfum and Eau de Toilette?
Eau de Parfum has a higher fragrance concentration than Eau de Toilette and lasts longer.
How do I know which fragrance suits me?
You can explore fragrance notes in each product description or contact us for recommendations.

How do I create an account?
Click on the “My Account” icon on the top right of the website and follow the signup steps.
I forgot my password. How do I reset it?
Click on “Forgot Password” at login, and you’ll receive an email to reset it.
How can I contact your customer support?
Email us at support@fragrance24x7.com. We aim to respond within 24 hours.
Do you offer gift packaging?
Yes, gift wrapping is available for select products at an additional charge during checkout.
How can I stay updated with new arrivals and offers?
Subscribe to our newsletter and follow us on social media to get updates on the latest products and exclusive deals.