At Fragrance24x7, we are committed to providing 100% authentic and high-quality fragrances. Your satisfaction is important to us. If you’re not completely happy with your purchase, please read our return and refund policy below:
Returns
- You may request a return within 7 days of receiving your order.
- Products must be unused, unopened, and in their original packaging.
- Returns are not accepted for items that have been opened, used, or damaged after delivery.
- To initiate a return, please email us at fragrance242424@gmail.com with your order number and reason for return.
Non-Returnable Items
- Opened or used perfumes.
- Products marked as “Final Sale” or “Non-Returnable” at the time of purchase.
- Items without original packaging or tampered serial numbers/batch codes.
Refunds
- Once your return is received and inspected, we will notify you via email.
- If approved, your refund will be processed to your original method of payment within 5–7 business days.
- Shipping charges are non-refundable unless the return is due to our error (e.g., wrong or damaged item).
Exchanges
- We only replace items if they are defective, damaged, or incorrectly shipped.
- If you need to exchange an item, contact us at fragrance242424@gmail.com within 48 hours of receiving your order.
Shipping for Returns
- Customers are responsible for the return shipping costs unless the product is defective or incorrect.
- We recommend using a trackable shipping service or purchasing shipping insurance.
Contact Us
If you have any questions regarding your order or our return policy, please contact us at:
📧fragrance242424@gmail.com